Do you need to get a hold of us?
Please use our chat box (located in bottom left of screen) if we are available during working hours or leave a message if no representatives are available. You can also send us an email 24/7 at firstname.lastname@example.org.
Do you have a Jersey Sizing Chart?
Yes, we have a sizing chart available for jerseys, hats, and all other apparel HERE
When will my order ship?
Fanzz is committed to delivering the product you want, when you want it. Most orders placed by 2:00 PM Eastern Time will ship on the same day ordered. Orders placed after 2:00 PM Eastern Time will ship on the following business day. Normal shipping days are Monday through Friday and exclude most major holidays. Remember, some of our custom products are made to order and require additional processing time. Make sure to check the product detail page to see if your product requires additional processing time.
What methods of payment are accepted at Fanzz.com?
Fanzz.com currently accepts Visa, MasterCard, American Express, and Discover, Paypal, and Amazon Pay. If you have any questions about the payment methods accepted, please don't hesitate to contact us.
Can I return an online order at a Fanzz store location?
Yes, just take your packing slip with your unworn product to any Fanzz Location.
How can I cancel my order?
Because of our commitment to ship orders the same day they are placed, we usually cannot stop an order before it is shipped. Please review your order carefully during check out to make sure it is accurate. If you need assistance feel free to contact us and we will attempt to accommodate you in any way we can.
Are the prices on Fanzz.com the same as the store prices?
As often as possible, we will attempt to keep products on Fanzz.com and in our Retail Locations priced the same. We may, however, have certain promotions on Fanzz.com or in our retail stores that do not coincide.
Do you carry the same products on Fanzz.com as in your retail stores?
We will offer similar products online as we do in our Retail Stores. Team selection, however, may be different because most of our retail stores focus on regional markets while Fanzz.com is committed to serving customers on a national basis.
Are all products shown on Fanzz.com in stock?
Yes, all products shown on Fanzz.com are in stock. Our site is designed so that as soon as the last product, size, or variable is sold it will be removed from the site so it cannot be purchased. In the case of an error in our inventory system we will notify you immediately and make every effort possible to get the product you have ordered to you as quick as possible.
What is your mailing list and how can I join?
We are committed to building a loyal customer base and have created a mailing list to keep our customers informed of new products, exclusive promotions, and other Fanzz information. To join, enter your email address at the bottom of our homepage and click “Subscribe”. You may choose to be removed from this list at any time. Your information will be kept by Fanzz and never sold or given to any other companies.
Are product colors identical to those shown in the pictures?
We have made every effort to display products exactly as they will look when you receive them. The pictures may appear differently, however, based on the monitor that you view them on.
Does Fanzz sell products for bulk orders?
Yes, in many cases we do. If you need large quantities of products for your team, workplace or other group, please message us using our chat box (located in bottom left of screen) or email us at email@example.com. We will be happy to work with you in putting together large order requests!
What is your Online Return Policy?
Our Return Policy can be found HERE
What happened to the Loyalty Program?
Please contact us by email at firstname.lastname@example.org for all questions related to the Loyalty Program.