FAQ - Frequently Asked Questions
- Do you have a Jersey Sizing Chart?
- When will my order ship?
- What methods of payment are accepted at Fanzz.com?
- Can I return an online order at a Fanzz store location?
- How can I cancel my order?
- Do you pay sales tax at Fanzz.com?
- Can I combine orders?
- Are the prices on Fanzz.com the same as the store prices?
- Do you carry the same products on Fanzz.com as in your retail stores?
- Are all items shown on Fanzz.com in stock?
- Does Fanzz offer franchise opportunities?
- What is your mailing list and how can I join?
- Are product colors identical to those shown in the pictures?
- How do I know my hat size for a fitted hat?
- What is your Online Return Policy?
Do you have a Jersey Sizing Chart?
Yes, we have a jersey chart available here
back to top
When will my order ship?
Fanzz is committed to delivering the product you want, when you want it. Orders placed by 2:00 pm Mountain Time will ship on the same day ordered. Orders placed after 2 pm will ship on the following business day. Normal shipping days are Monday through Friday and exclude some major holidays. The only products that are an exception to this policy state the shipping time in the product description.
back to top
What methods of payment are accepted at Fanzz.com?
Fanzz.com currently accepts Visa, MasterCard, American Express, and Discover. If you would like to see other payment types accepted please contact us and we will look into the possibility of accepting other types of payment in the future.
back to top
Can I return an online order at a Fanzz store location?
Yes, just take your packing slip with your unworn product to any Fanzz location.
back to top
How can I cancel my order?
Because of our commitment to ship orders the same day they are placed, we usually cannot stop an order before it is shipped. Please review your order carefully during check out to make sure it is accurate. If you need assistance feel free to contact us and we will attempt to accommodate you in any way we can.
back to top
Do you pay sales tax at Fanzz.com?
We are currently required by state laws to charge sales tax in states where we have retail locations. This means that we charge sales tax in California, Colorado, Idaho, New Mexico, Utah, Texas, and Nevada.
back to top
Can I combine orders?
Our system is currently unable to combine orders once they have been placed. Please check back at a later date to see if our policy has changed.
back to top
Are the prices on Fanzz.com the same as the store prices?
As often as possible, we will attempt to keep products on Fanzz.com and in our retail locations priced the same. We may, however, have certain promotions on Fanzz.com or in our retail stores that do not coincide.
back to top
Do you carry the same products on Fanzz.com as in your retail stores?
We will offer similar products online as we do in our retail stores. Team selection, however, may be different because most of our retail stores focus on regional markets while Fanzz.com is committed to serving customers on a national basis.
back to top
Are all items shown on Fanzz.com in stock?
Yes, all items shown on Fanzz.com are in stock. Our site is designed so that as soon as the last item of a style is sold it will be “dropped” from the site so it cannot be purchased. In the case of an error in our inventory system we will notify you immediately and make every effort possible to get the product you have ordered to you as quick as possible.
back to top
Does Fanzz offer franchise opportunities?
Fanzz is a privately held corporation that is currently under a central management team. We currently do not offer franchise opportunities.
back to top
What is your mailing list and how can I join?
We are committed to building a loyal customer base and have created a mailing list to keep our customers informed of new products, upcoming promotions, and other Fanzz information. To join, enter your email address on our homepage in the space after “Get Fanzz News and Special Offers”. You may choose to be removed from this list at a future date. Your information will be kept by Fanzz and not sold or given to any other companies.
back to top
Are product colors identical to those shown in the pictures?
We have made every effort to display products exactly as they will look when you receive them. The pictures may appear differently, however, based on the monitor that you view them on.
back to top
How do I know my hat size for a fitted hat?
The following chart will help you determine the fitted hat size that is right for you. Measure your head where a hat would typically sit on and then refer to the chart for your hat size.
| Head Measurement |
21 1/4 |
21 5/8 |
22 |
22 3/8 |
22 1/4 |
23 1/8 |
23 1/2 |
23 7/8 |
24 1/4 |
24 5/8 |
25 |
| Hat size |
6 1/4 |
6 7/8 |
7 |
7 1/8 |
7 1/4 |
7 3/8 |
7 1/2 |
7 5/8 |
7 1/4 |
7 7/8 |
8 |
|
back to top
What is your Return Policy?
Items may be returned within 30 days if items are current and unworn. Clearance and special order sales are final (no exchanges or refunds). All dated special event sales are final (such as NBA final or World Series Merchandise). All autographed memorabilia sales are final. To return your item please follow these 5 simple steps:
- Pack the item in the original package, if possible.
- Enclose copy of packing list with the item. Be sure to keep a copy of the packing list for your records. If you cannot include packing list please include your invoice number, billing name, and address with the item.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. You will be refunded the shipping cost if the return is a manufacturer error or a shipping error on our part.
- For your protection, we recommend that you use UPS or Insured Parcel Post for your return and insure the full amount of the item. Fanzz is not responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package.
- Please ship all returns and exchanges to:
Fanzz Return Department
2657 S 1030 W Ste 10
South Salt Lake, UT 84119 |
Contact us with your invoice number so we can look for your package.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Fanzz retains the right to refuse any returned merchandise at their own discretion.
Yes, just take your packing slip with your unworn product to any Fanzz location.
Please contact us if you need any assistance in returning merchandise.
back to top
Contact Customer Service
Fanzz Customer Service is available from
8:00 am to 4:00 pm MST Monday - Friday.
888.326.9946