Questions? 888-326-9946
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Fanzz Customer Service Center

Frequently Asked Questions

  • Do you have a Jersey Sizing Chart?
  • When will my order ship?
  • What methods of payment are accepted at Fanzz.com?
  • Can I return an online order at a Fanzz store location?
  • How can I cancel my order?
  • Do you pay sales tax at Fanzz.com?
  • Can I combine orders?
  • Are the prices on Fanzz.com the same as the store prices?
  • Do you carry the same products on Fanzz.com as in your retail stores?
  • Are all items shown on Fanzz.com in stock?
  • Does Fanzz offer franchise opportunities?
  • What is your mailing list and how can I join?
  • Are product colors identical to those shown in the pictures?
  • Does Fanzz sell products for bulk orders?
  • How do I know my hat size for a fitted hat?
  • What is your Online Return Policy?


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    Do you have a Jersey Sizing Chart?
    Yes, we have a jersey chart available here

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    When will my order ship?
    Fanzz is committed to delivering the product you want, when you want it. Most orders placed by 3:00 PM Mountain Time will ship on the same day ordered. Orders placed after 3:00 PM will ship on the following business day. Normal shipping days are Monday through Friday and exclude some major holidays. Remember, some of our items are made to order and ship from alternate warehouses. Make sure to check the product detail page to check if your item has a lead time.

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    What methods of payment are accepted at Fanzz.com?
    Fanzz.com currently accepts Visa, MasterCard, American Express, and Discover. If you have any questions about the payment methods accepted, please don't hesitate to contact us.

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    Can I return an online order at a Fanzz store location?
    Yes, just take your packing slip with your unworn product to any Fanzz location.

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    How can I cancel my order?
    Because of our commitment to ship orders the same day they are placed, we usually cannot stop an order before it is shipped. Please review your order carefully during check out to make sure it is accurate. If you need assistance feel free to contact us and we will attempt to accommodate you in any way we can.

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    Do you pay sales tax at Fanzz.com?
    We are only required by state laws to charge sales tax in states where we currently have retail locations.

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    Can I combine orders?
    Our system is currently unable to combine orders once they have been placed. Please check back at a later date to see if our policy has changed.

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    Are the prices on Fanzz.com the same as the store prices?
    As often as possible, we will attempt to keep products on Fanzz.com and in our retail locations priced the same. We may, however, have certain promotions on Fanzz.com or in our retail stores that do not coincide.

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    Do you carry the same products on Fanzz.com as in your retail stores?
    We will offer similar products online as we do in our retail stores. Team selection, however, may be different because most of our retail stores focus on regional markets while Fanzz.com is committed to serving customers on a national basis.

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    Are all items shown on Fanzz.com in stock?
    Yes, all items shown on Fanzz.com are in stock. Our site is designed so that as soon as the last item of a style is sold it will be “dropped” from the site so it cannot be purchased. In the case of an error in our inventory system we will notify you immediately and make every effort possible to get the product you have ordered to you as quick as possible.

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    Does Fanzz offer franchise opportunities?
    Fanzz is a privately held corporation that is currently under a central management team. We currently do not offer franchise opportunities.

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    What is your mailing list and how can I join?
    We are committed to building a loyal customer base and have created a mailing list to keep our customers informed of new products, upcoming promotions, and other Fanzz information. To join, enter your email address on our homepage in the space after “Get Fanzz News and Special Offers”. You may choose to be removed from this list at a future date. Your information will be kept by Fanzz and not sold or given to any other companies.

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    Are product colors identical to those shown in the pictures?
    We have made every effort to display products exactly as they will look when you receive them. The pictures may appear differently, however, based on the monitor that you view them on.

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    Does Fanzz sell products for bulk orders?
    In many cases yes we do. If you need large quantities of products for your team, workplace or other group, please call us at (888) 326-9946 during business hours. Due to our large numbers of retail stores we can typically acquire all the products you need very quickly. Our dedicated team of buyers have great relationships with the manufacturers as well so give us a call today for your large orders!

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    How do I know my hat size for a fitted hat?
    Please see the Sizing Chart for more information.
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    What is your Return Policy?
    Our Return Policy can be found on this page.
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Order Tracking

Use this form to find out the status of your order and track it's delivery. You can find your Order ID in the order confirmation email sent when your order was placed.
Order ID:
Email:
 

Contact Customer Service

Customer Service is available from
8:00 am - 5:00 pm MST Monday - Friday
1-888-326-9946

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